1. Privacy Policy

Last Updated: February 25, 2026

At Stone & Flame, we protect your personal information as carefully as we source our teak. Our privacy commitments reflect our values of sustainability, respect, and family safety. This policy describes how we collect, use, and protect your data.

1. Information We Collect

• Contact Details: Name, shipping address, billing address, phone number, and email.

• Transaction Information: Details of the premium kitchenware you’ve viewed or purchased, and payment confirmations processed securely via Shopify.

• Usage Data: Information about your device, IP address, and how you interact with our "Kitchen Protection System™" via cookies and analytics.

2. How We Use Your Information

• Fulfillment: To process orders, arrange shipping, and facilitate our 100-Day Kitchen Companion Guarantee.

• Communication: To provide customer support, delivery updates, and share sustainable kitchen practices or care instructions.

• Marketing: With your consent, we share special offers and "low-tox" living insights. You may opt out at any time.

3. Information Sharing & Security

We never sell your personal information. We only share data with trusted partners (Shopify, Australia Post, secure payment gateways) bound by confidentiality. We implement robust security measures, including SSL encryption, to protect your data from unauthorised access.

4. Your Rights

Under the Australian Privacy Act, you have the right to access, correct, or request the deletion of your personal data.

Contact: hello@stoneandflame.com
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